Crowning Touch Nails Policies
Updated for COVID-19 as of September 1, 2021
Please make sure you are reading through all of the updated guidelines to be aware of all changes made to the previous policies.
Please make sure you are reading through all of the updated guidelines to be aware of all changes made to the previous policies.
Implied Agreement
By booking an appointment, you are agreeing to all of the policies as well as to follow all aftercare instructions. Aftercare instructions can be found here.
Appointment Only
Crowning Touch Nails can only accept clients on an appointment only basis to comply with the current COVID-19 reopening guidelines. To schedule an appointment, please click here: Book Online
COVID-19 Hygiene, Cleaning, and Protective Measures
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, I am often unable to fill the vacancy, causing a substantial financial impact to the business.
Should you need to cancel or reschedule your appointment with me, I request that you do so within 12 hours. Cancellations with less than 12 hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment will result in a charge equal to 100% of the scheduled services.
If you are unable to commit to appointments in advance, I recommend texting the salon at 608-250-0058 and asking to be put on the wait list. Should an opening in the schedule occur, you will receive a text notification and will have the opportunity to reserve that time for yourself.
Late Arrivals
I want you to fully enjoy your time with me, so please arrive promptly for your service. All services are designed to deliver the most benefit within the time allotted. As a courtesy to other guests, I am unable to extend service times. While I make every effort to accommodate late arrivals, if you are more than 15 minutes late, your service may have to be rescheduled and the cancellation fee will apply.
Checks
A $25 returned item fee will be charged for all checks returned by a finacial institution.
While I understand that life happens, if a check is returned, future payment will only be accepted by cash or card and prepayment for future appointments may be required.
Service Issues/Refund
Age Restrictions
Right to Refuse Service
For your safety, comfort, and satisfaction, Crowning Touch Nails reserves the right to refuse service at our discretion when necessary. More than anything, I want to ensure you have a great experience at the salon and leave happy with the work I do. Please trust my judgement as a trained professional.
Duty to Inform
Your health and safety are of paramount importance to me. I trust the information you provide on your client intake form. Successful service execution requires your full disclosure during all pre-service consultations, as well as informing me of any changes to your health history and medications. Crowning Touch Nails will not be responsible for any adverse reactions to services rendered in circumstances where a guest has failed to inform me of contradicting conditions.
Scope of Practice
In Wisconsin, State law prohibits professionals from diagnosing or treating clients with nail abnormalities of any kind. Should it be determined that you are ineligible for service, I am required refer you to your physician. When the condition has resolved, you are more than welcome to return with a note from your physician that you are eligible for services again.
By booking an appointment, you are agreeing to all of the policies as well as to follow all aftercare instructions. Aftercare instructions can be found here.
Appointment Only
Crowning Touch Nails can only accept clients on an appointment only basis to comply with the current COVID-19 reopening guidelines. To schedule an appointment, please click here: Book Online
COVID-19 Hygiene, Cleaning, and Protective Measures
- All frequently touched surfaces and commonly used spaces will be cleaned and sanitized between every client.
- As before, all items used in a service will be single use items that are disposed of or will be disinfected to the greatest extent possible using either a hospital grade, EPA registered disinfectant or our high heat sterilizer for all metal implements.
- Each client and service provider will wash their hands prior to entering the salon and use hand sanitizer immediately prior to the beginning of each service.
- If you are experiencing or have been exposed to anyone with symptoms of COVID-19, your appointment must be rescheduled.
- You will be notified and your appointment will be rescheduled by us if your service provider has had or been exposed to anyone with COVID-19 symptoms.
- Please observe proper etiquette for any cough or sneeze, covering your mouth and nose with a disposable tissue or your upper arm, and use hand sanitizer immediately after.
The time you schedule is reserved for your exclusive use. When appointments are missed, or cancelled without sufficient notice, I am often unable to fill the vacancy, causing a substantial financial impact to the business.
Should you need to cancel or reschedule your appointment with me, I request that you do so within 12 hours. Cancellations with less than 12 hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment will result in a charge equal to 100% of the scheduled services.
If you are unable to commit to appointments in advance, I recommend texting the salon at 608-250-0058 and asking to be put on the wait list. Should an opening in the schedule occur, you will receive a text notification and will have the opportunity to reserve that time for yourself.
Late Arrivals
I want you to fully enjoy your time with me, so please arrive promptly for your service. All services are designed to deliver the most benefit within the time allotted. As a courtesy to other guests, I am unable to extend service times. While I make every effort to accommodate late arrivals, if you are more than 15 minutes late, your service may have to be rescheduled and the cancellation fee will apply.
Checks
A $25 returned item fee will be charged for all checks returned by a finacial institution.
While I understand that life happens, if a check is returned, future payment will only be accepted by cash or card and prepayment for future appointments may be required.
Service Issues/Refund
- No refunds will be issued on services under any circumstance.
- Product refunds will only be given within 7 days of purchase on unused product.
- Any issues with your service must be brought to our attention within 24 hours of the service being performed. Any repairs after that time may result in a nail repair charge.
Age Restrictions
- No Services will be performed on any clients under the age of 12.
- No gel polish services will be performed on clients under the age of 16.
- No Enhancement services will be performed on clients under the age of 18.
- Clients under the age of 18 require a parent or guardian to be present for the duration of the service, unless otherwise indicated.
Right to Refuse Service
For your safety, comfort, and satisfaction, Crowning Touch Nails reserves the right to refuse service at our discretion when necessary. More than anything, I want to ensure you have a great experience at the salon and leave happy with the work I do. Please trust my judgement as a trained professional.
Duty to Inform
Your health and safety are of paramount importance to me. I trust the information you provide on your client intake form. Successful service execution requires your full disclosure during all pre-service consultations, as well as informing me of any changes to your health history and medications. Crowning Touch Nails will not be responsible for any adverse reactions to services rendered in circumstances where a guest has failed to inform me of contradicting conditions.
Scope of Practice
In Wisconsin, State law prohibits professionals from diagnosing or treating clients with nail abnormalities of any kind. Should it be determined that you are ineligible for service, I am required refer you to your physician. When the condition has resolved, you are more than welcome to return with a note from your physician that you are eligible for services again.
